Top FAQs

How can I check my order status?

Sign In your account. You can check the status of your order by clicking “Track Order” below.

Track Order
How can I return/replace an item?

Click on “Return/Replace” below and select the reason to initiate return or replacement of your item. Our courier partner will pick it up from your place. Do keep the product tags and packaging intact.

You can return/replace an item within 7 days of delivery. ”Click here” to read our 7 days Easy Return policy.

How can I cancel my order?

Click on “Cancel Order” below. Choose the order, select the reason and submit!
You Cancel Oder Before We Ship It with in 1 hrs.
Once shipped the Handling and Delivery charge will not be refunded.

When can I expect refund for my returned item?

Once we receive the original item, we will do quality check within 2 days and initiate refund.

 – For cash on delivery orders, it will be credited to your Paytm account through your registered Phone number within 2 hours.

  We will also keep you updated on email and SMS.

What are the different modes of payment available?

You can use any one of the following payment methods:

  • Paytm QR Code
  • Cash on Delivery
I don't remember my password. Help!

Follow these steps to reset your password:

  • Click on Login in the drop down menu of ‘Account’
  • Select the ’email’ button
  • Click on ‘Forgot password?’
  • Enter your registered e-mail address and we will send you a security code to reset your password
  • Enter the code and set a new password
What do you mean by pre-ordering an item?

We are now making items available even before their launch date! Pre-order your item and we will ship it to you as soon as it is launched. Now you don’t need to wait in line or run the risk of stocks running out!

For Any Other help related to Us?
  • Call Us At # +91-9956779464
  • Send Us A Email @ sannsaracare@sannsara.com